Flood Support For Clients

transport truck

Australian Government Disaster Recovery Payment

The Australian Government Disaster Recovery Payment (AGDRP) is a lump sum payment to assist those who have been significantly affected by the October 2022 Victorian and New South Wales Floods.

To be eligible for the payment, you must be in a Local Government Area (LGA) that’s been declared a disaster and must meet all other relevant criteria provided on the Services Australia website.

For further eligibility requirements please follow the link; Who is Eligible

The payment is to assist with major damage to your property or other assets (not minor inconveniences), such as; your property has been destroyed or must be demolished, it’s been declared structurally unsound, the flood has caused major damage to the interior or has exposed the interior to the elements, or sewage has gotten inside.

Providing you are eligible you will receive:

– $1000 per adult

– $400 for each child younger than 16.

To apply, please follow the link; How to Claim

If your income has been affected as a direct result of the Floods, you may also be able to get the Disaster Recovery Allowance.

Disaster Recovery Allowance

The Disaster Recovery Allowance (DRA) is a short term payment to support those who have had their income affected, as a direct result of the Victorian and New South Wales Floods.

To be eligible you must earn less than the average Australian weekly income ($1,737.10) in the weeks after your income loss and must meet all other relevant criteria provided on the Services Australia website.

For further eligibility requirements, please follow the link Who is Eligible

The maximum payment is 13 weeks and is equivalent to the rate of the JobSeeker Payment or Youth Allowance, depending on your personal circumstances. The payment will start from the date you started losing income, as a direct result of the Floods that started on 6 October 2022.

To apply, please follow the link; How to Claim

Emergency Re-establishment Assistance fund – Victoria

The Emergency Re-establishment Assistance fund was announced by the Premier, aimed at supporting Victorian families who have been impacted by the floods. The payment will provide up to $42,250 for uninsured properties to help with repairs and rebuilding/replacing household contents, to help restore the lives & households of many people who have been impacted by this devastating event.

Further details on this assistance is still to come.

Waste & Disposal Fees – Victoria

The Government in collaboration with councils and the waste industry are also working together to ensure that all impacted communities have access to a facility or site to dispose of their waste quickly and safely.

The gate fee and waste levy for flood waste, will be waived for the following worst-affected local government areas, ensuring all flood waste can be disposed of at landfill free of charge;

The waiver will be available until 31 December 2022,

Alpine Shire Council

Ararat Rural City Council

Banyule City Council

Benalla Rural City Council

Boroondara Council

Brimbank City Council

Buloke Shire Council

Campaspe Shire Council

Central Goldfields Shire Council

City of Ballarat

City of Greater Geelong

Colac Otway Shire Council

Corangamite Shire Council

Gannawarra Shire Council

Glenelg Shire

Golden Plains Shire Council

Greater Bendigo City Council

Greater Shepparton City Council

Hepburn Shire Council

Horsham Rural City Council

Hume City Council

Indigo Shire Council

Loddon Shire Council

Macedon Ranges Shire Council

Manningham City Council

Mansfield Shire Council

Maribyrnong City Council

Melbourne City Council

Mitchell Shire Council

Moira Shire Council

Moonee Valley City Council

Moorabool Shire Council

Mount Alexander Shire Council

Moyne Shire

Murrindindi Shire Council

Northern Grampians Shire Council

Pyrenees Shire Council

Strathbogie Shire Council

Swan Hill Rural City Council

Wangaratta Rural City Council

Warrnambool City Council

Whittlesea Council

Wodonga Council

Wyndham City Council

Yarra Ranges Council

Yarriambiack Shire Council

Need more help or information?

Click the link below to contact us at Plus 1.

Open Hours

Monday to Friday
8:00am to 5:00pm

Closed Public Holidays


If you need to get us documents quickly, access remote support, or the MYOB Portal click the button above.

Contact Us

27 Welsford Street
Shepparton, VIC 3630

T: (03) 5833 3000
F: (03) 5831 2988
Email Us