August 2020 – MYOB Tip

Clearing the AccountRight Cache


AccountRight stores data that makes operations faster, however this data can become corrupted and cause odd issues like missing or incorrect information.

A common troubleshooting step is to clear the cache files so that when your open AccountRight the next time it recreates the cached information and and can resolve issues.


Clearing the Cache Steps

Before continuing, please ensure that AccountRight is closed. Clearing the Cache while AccountRight is open may cause further unexpected behaviour.

1. Open your Start Menu

2. Start typing: %localappdata%

3. Open the %localappdata% folder when displayed:


4. Open the MYOB Folder
Screen Shot 2019-07-04 at 3.37.58 pm.png

5. Open the AccountRight Folder.

6. Open the Version folder (E.g: 2020.2)

7. Open the Cache folder

8. Delete all files in this folder.

Screen Shot 2019-07-04 at 3.38.18 pm.png

Once these files are deleted, re-open AccountRight and try running the report, or performing the operation again.

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